Infografía: La evolución de la experiencia del cliente
By Sheridan Orr, via Kiosk Marketplace :: Artículo original en Inglés y al final traducido con Google Translate :: Forrester just released a study that shows customers feel more empowered than ever. As a result, customers have raised their expectations of the brand and the experience. Given the findings of this study, I thought it might be interesting [...]